Content marketing

Essential research techniques to help you craft great content

Creating great content isn’t always easy. Like most disciplines, it requires a substantial amount of research to get the most effective output.Ā Due to the multi-dimensional nature of content marketing, it can become confusing as to who to target, and where to start.

To ensure your digital content is worthwhile from a commercial perspective, then considerations into how to make it valuable to both your audienceĀ and your businessĀ is crucial. Making itĀ relevant and interesting to your intended audienceĀ ensures you get a high level of engagement towards your content piece. Ensuring it is aligned with your business plan provides purpose and benefit to your long term direction as a company. Creating great content isĀ all about the balance of these two areas, as imbalance eitherĀ way could lead to your content being off point andĀ unsuccessful in its objectives.

Below is a simple Venn diagram, that will help youĀ understand what sources of research you need to consider before embarking in your company’s content strategy moving forward.

What You Need To Know To Create Great Digital Content

Audience Data (from external sources)

Market Research

Arguably the most broad and important data source to delve into. Market Research can be classed as either:


Primary Research is the most directĀ form of market research, which includes techniques such as:

  • Customer Surveys
  • Questionnaires
  • Interviews
  • Focus groups
  • User Testing

Feedback Polls from services such as HotjarĀ are a good way to get valuable dataĀ from your website that you can use towards content ideas moving forward.


Secondary Research is widely available data that can give you audience insight beyond what you may be able to realistically gather independently. This includes:

  • Reports
  • National Statistics
  • Literature

Data sources such as Data Market, World BankĀ and this list of Awesome Public DatasetsĀ should give you plenty to explore to begin with.

Conversion Rate Optimisation

If you are currently carrying out CROĀ on your website, then the data from your experiments may provide valuable insights on your audience behaviourĀ towards functionality and content matter on your site. Understanding how your audience use your site could give you ideas on how best to carry out your content pieces, and what subject matters to focus on.

Website Analytics

Using analytics platforms such as Google AnalyticsĀ could give you information on:

  • Popular/unpopular pages and products
  • Top search terms on your site
  • Segmentation of your audience

This data could prove handy for trying to understand your demographic, and to see what gaps you can exploit in your current content.

Paid Search

Although Paid SearchĀ typicallyĀ targetsĀ audiencesĀ at the end of the purchaseĀ funnel, data on split testing display ads and audience building might provide beneficial in understand audience behaviour and habits.

Email Marketing

Data gathered from email marketing applications such as MailChimpĀ can give you understanding into the sort of content your audience find interesting, and what content forces users to subscribe.

Social Channels

Social is fast becoming one of the channels to rely on, when it comes to understanding your audience. Here’s why:

  • Social signals such as shares and tweets (done by you and competitors) give you insight into what your audience are likely to engage with
  • Trending topics give you an idea into what social factors are currently relevant
  • Tools such as Buzzsumo, Social Crawlytics, Followerwonk and Hootsuite are great ways to measure your social presence, and how it relates directly to the contentĀ that is being made

Alongside this, Facebook InsightsĀ is a hugely powerful tool that allows you to drill into to specific demographic dataĀ of users. Coupled with email addresses gathered within your CRM, you can really start to understand and segment your audience in a much more granular way.

Keyword Analytics

Finally, using search engines such as Google can give you some understanding into what your audience are searching for online. Although it can be unwise to ‘chase’ neglected keywords, analysing their trends can give you some insight into what is cared about by your audience, and whether or not your content is something that would be considered valuable by the majority.

Some tools that can help you analyse keywords are:

BusinessĀ Data (from internalĀ sources)

Strengths, Weaknesses,Ā Opportunities andĀ Threats

Spawned from the SWOT Matrix, knowing these four factors in your business plan can help you understand improvements and opportunities where your content can help benefit your business.

Employee Learning and Development

L&D is an important factor for any company, and can be an opportunity to kill two birds with one stone when it comes to potential content subject matters. Encouraging your staff to create content as part of their learning and development can be a great way to produce innovative and forward thinking topics that benefit your business both internally and externally.

Sales and Marketing Forecasts

Looking at sales forecasts and targets can help focus you onĀ the areas you want to aim for and improve within your long term financial plan. Whether it be a service you want to improve, or a new product that you are launching – steering your content towards relevant areas of improvement gives it a stronger sense of purpose and value as a whole. We’ve also built a free tool to help you do your marketing forecasts, which you can access here.

Brand Values

Brand values have a tendency to evolve over time, and ensuring your content reflects these values gives your brand an effective wayĀ ofĀ sending out the necessary messages moving forward. You can readĀ more information on the importance of a strong brand in digital marketing here.

Product Roadmap

Taking a step from marketing strategies to instead look at the bigger picture of the product/service itself can be a really good way of reminding yourself of the physical goal you are trying to achieve. Taking your product roadmap into account may inspire you to launch content at certain points of the roadmap, as your product progresses.

Competitor Analysis

AlthoughĀ forward thinking marketing should always be the goal,Ā it is wise to keep an eye on your competitors and what they are up to on the digital landscape. This could give you knowledgeĀ into what they are not doing (as opposed to what they are doing) and therefore providing some valuable content gaps that you can exploit.

Knowledge is power

Spending the time toĀ research about the parties affected by your content will inevitably give you information to be inspired by, and ultimately give you a content strategy that is more refined and relevant as a result.Ā The skill then comes in ensuring your content takes the audience and business insights you have gathered, and then presentingĀ it in a wholly balanced way.

Quick and easy forecasting

If you’re just starting to gather your research, use our free forecaster below to help you get accurate forecasts on your marketing moving forward.

Free statistically accurate traffic forecasts via our Forecaster tool


Data-driven, Statistically Accurate Forecasting in Seconds

Launch Forecaster