We want to get to know your people inside out.

First, we get a data-driven view of how people use your site.

Discovering how users interact with your site is the foundation of all our work.

With on-site recording of user behaviour we can see how users progress through your site and where they may stumble.

Paired with the insights we can uncover from analytics data, we’ll discover user intent and use this data to guide our recommendations.

Next, we like to speak to those people.

Speaking directly to your audience can provide invaluable insight.

We believe your audience are more than figures on a dashboard – engaging them can solve simple problems easily, and help diagnose wider issues that may not be apparent in analytics data.

Then, we get people together to solve problems.

We aim to know your business inside out, and hosting collaborative workshops with your team is a great way to do this.

By working together, we can pair our user experience and digital marketing expertise with your domain knowledge to highlight challenges and long-term solutions.

For tips on how to run a user journey mapping session, take at look at our guide.