If your review channels are left to manage themselves, negativity can quickly grow and become out of control. In this video, I explain why brands need to care about their online reputation and take steps to manage feedback – both positive and negative.

Watch Video

We all know that building up content resources is critical for success in the digital sphere, but have you ever considered the importance of removing the content that isn’t performing effectively? Rowena has, and here’s why she thinks it’s such a vital aspect of website management and performance improvement.

Watch Video

Just when you thought the marketing world was overflowing with jargon, another phrase is thrown into the mix. This time: micro-moments. Google’s way of referring to the need to appeal to mobile customers regularly on the hunt for new information, this isn’t, however, a buzzword to add to your avoid-list. Instead, content marketers need to be focusing on, and optimising content for, these moments and incorporating them into their strategies. In this article, we explore: What micro-moments are Why you…

Read Article

A video recently went viral of a police officer pepper spraying a group of students peacefully protesting outside a Californian university. The incident happened back in 2011. The reason it’s only just been exposed? The university paid consultants over £100k to ‘eradicate references’ to it across search results. Now, before you go thinking this is a post about how to destroy any and all evidence of bad press, it’s not; however, if this story has taught us anything, it’s that…

Read Article

Grabbing – and retaining – a publisher’s attention is tough. As marketers, once we’ve decided something’s newsworthy the hardest part can be persuading the media to get as excited about it as we are. Getting noticed is paramount and the best way to do this is by writing a killer press release, so here’s how. WHO, WHAT, WHERE, WHEN, WHY AND HOW You’ve heard it before, but including the who, what, where, when, why and how is crucial. Not only…

Read Article

Find out the latest in digital marketing with the RocketMill weekly digest